Returns Policy- Returns due to incorrect delivery:
In all cases where the products delivered are different from those bought, in terms of type or quantity, or where a particularity that has been previously agreed with the COMPANY is missing, the customer returns the products so that they can be checked and the error can be identified. In this case, the cost of returning the products to the company and the costs of returning then again to the customer are borne by the COMPANY as long as the method of return proposed by the company is accepted.
Return of defective products:
When the customer determines that the product-item he or she bought is defective in any way, if this is confirmed by the COMPANY which provides the product warranty directly, the following apply:
1) The product to be replaced must be returned together with all the documents that accompanied the product (e.g. Shipping Invoice, Receipt. Etc.) and with the complete original packaging. The only times it is not necessary to return the packaging is when the defect was found after delivery and the packaging has been disposed of or if the product packaging was taken by the distributors on delivery of the item.
2) The products must be returned either by COMPANY personnel and via COMPANY transport or by the ACS courier company, or can be returned to the company’s physical store. If returned by courier, the customer pays the cost of shipping to the COMPANY and the COMPANY pays the shipping costs of the replaced or repaired product.
3) After the products have been returned, the COMPANY inspects the defect reported by the customer and then gets in touch with the customer to inform him or her about the results of the inspection.
4) If the defect is found, a replacement product is provided or, if it is not possible to provide a replacement, the transaction is cancelled. If the transaction is cancelled, the original purchase is refunded using the same method as used for the initial payment by the customer to the COMPANY. In particular, in case of payment by credit or debit card, the COMPANY is obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed to any transaction foreseen under the contract it has completed with the customer, without the COMPANY bearing any liability. Once it has informed the bank, the COMPANY bears no responsibility for the time and manner of execution of the refund which is organised by the bank. In case of payment by bank transfer, a reverse bank transfer will be made from the COMPANY account to the customer’s account.
5) If products are returned damaged or incomplete, the Online Store reserves the right to request compensation from the customer, the amount of which corresponds to the value of the products at the time of sale.
Return of non-defective products – Customer’s right of withdrawal without giving any reason:
The CUSTOMER has the right to withdraw from the purchase contract within a period of fourteen (14) calendar days from the shipment of the order. The withdrawal is made under the following conditions:
1). A reason does not have to be given for the withdrawal and it does not result in any charge being made to the customer. If the item has already been delivered, the customer must return the product in the exact condition in which it was received, with all its parts, the accompanying forms and the packaging in excellent condition. The return of the item is accepted only if the buyer has first paid any amount charged by the company for the item being shipped to the customer and also the shipping costs for the return of the item.
2) The withdrawal statement is exercised in writing or electronically and the COMPANY is obliged to send confirmation of receipt of the withdrawal statement as soon as it receives this statement.
3) The consumer must, within 14 days from the day he notified the company of his request for withdrawal, return the product(s), in accordance with the terms of this paragraph.
4) After the statement of withdrawal, the COMPANY is obliged to return the price paid by the customer for the products within 14 days of the company receiving the products.
5) Delivery costs are not refunded if the customer had chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY.
6) The refund to the customer will be made by the same means by which the initial payment was made.
7) The customer is liable to indemnify the company if, in the period before the declaration of withdrawal, he used the product in any way other than that necessary to ascertain the nature and characteristics of the goods. The company is willing to provide information to the customer on any questions whatsoever about the features of the products by providing additional information, electronically or otherwise.
8) If the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products, and to proceed unilaterally to totally or partially offset this claim against the customer.
Exceptions to the right of withdrawal:
There is no right of withdrawal when,
1) The customer recognises that he will lose his right of withdrawal once the contract has been fully performed by the trader.
2) When the products are made in accordance with the customer’s instructions or are clearly personalised.
Withdrawal form
The declaration of withdrawal must be exercised in writing or electronically only in the form of a simple letter which gives the details of the item (number, date, name), the description of the product in relation to which the withdrawal is exercised, as well as contact details of the person making the withdrawal.
